Shipping Policy

*TEMPORARY COVID-19 PANDEMIC UPDATE: Due to the flight cancellation during the pandemic in November 2022, please kindly allow an extra 1-3 business days for orders to be shipped. We appreciate your patience in advance.

We’re excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $69+.

Order Status

Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status. 

NOTE: 

If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.

Normally, after the order has been paid, the warehouse needs 1-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.

Standard Shipping Express Shipping
CountryCost / Shipping Time (Business Days) Cost / Shipping Time (Business Days)
US$7.99 / 7-14$15.99 / 4-10
CA$10.99 / 9-16$15.99 / 5-11
UK$5.99 / 9-16$12.99 / 5-11
AU$12.99 / 7-14$15.99 / 4-9
EU
$6.99 / 8-15$14.99 / 4-10
OTS/$25.99 / 5-15

Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions.We charge a $25.99 flat shipping rate for express shipping.

Estimated Arrival Time To You = Order Processing Time + Shipping Time

Exceptions

Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.

Customs Duties 

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Commense cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Order Address Error

Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.