Shipping Policy
We’re excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $49+.
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE:
If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.
Your package arrival time will include 1-5 business days of order processing time plus the shipping time listed below
Exceptions
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.
Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, Commense cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Shipping Options
FREE Standard Shipping for purchases over $69
Below are shipping times and fees by selected country and region:
United States
Standard: 7 - 11 business days with flat rate charge of $7.99
Express: 4 - 7 business days with flat rate charge of $15.99
Free Standard Shipping on orders of $69+
Canada
Standard: 10 - 12 business days with flat rate charge of $12.99
Express: 5 - 8 business days with flat rate charge of $19.99
Free Standard Shipping on orders of $69+
United Kingdom
Standard: 8 - 10 business days with flat rate charge of $5.99
Express: 4 - 8 business days with flat rate charge of $14.99
Free Standard Shipping on orders of $69+
France, Germany, Italy, Spain
Standard: 6 - 10 business days with flat rate charge of $6.99
Express: 5 - 8 business days with flat rate charge of $14.99
Free Standard Shipping on orders of $69+
Austria, Netherlands
Standard: 6 - 10 business days with flat rate charge of $8.99
Express: 6 - 8 business days with flat rate charge of $14.99
Free Standard Shipping on orders of $69+
Australia
Standard: 5 - 10 business days with flat rate charge of $11.99
Free Standard Shipping on orders of $69+
Japan, South Korea
Standard: 6 - 10 business days with flat rate charge of $9.99
Free Standard Shipping on orders of $69+
Ireland
Standard: 10 - 15 business days with flat rate charge of $7.99
Free Standard Shipping on orders of $69+
Poland
Standard: 8 - 12 business days with flat rate charge of $7.99
Express: 6 - 8 business days with flat rate charge of $14.99
Free Standard Shipping on orders of $69+
Sweden, Czechia
Standard: 8 - 12 business days with flat rate charge of $8.99
Free Standard Shipping on orders of $69+
Portugal, Belgium, Bulgaria, Finland
Standard: 6 - 12 business days with flat rate charge of $9.99
Free Standard Shipping on orders of $69+
Greece, Philippines
Standard: 10 - 15 business days with flat rate charge of $8.99
Free Standard Shipping on orders of $69+
New Zealand
Express: 6 - 8 business days with flat rate charge of $24.99
Singapore, Malaysia
Standard: 3 - 8 business days with flat rate charge of $6.99
Free Standard Shipping on orders of $69+
Mexico
Standard: 10 - 14 business days with flat rate charge of $11.99
Free Standard Shipping on orders of $69+
Vietnam, Thailand
Standard: 6 - 15 business days with flat rate charge of $6.99
Free Standard Shipping on orders of $69+
Hong Kong SAR
Express: 1 - 3 business days with flat rate charge of $6.99
Alaska, Hawaii, Puerto Rico
Express: 5 - 15 business days with flat rate charge of $36.99
As some carrier services are affected by Covid-19, there will be some delay on the delivery. We appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.
